Privacy notice

Who we are

This website is operated by Valuation Partners(“we”, “us”). We are the controller of the personal information described in this notice. You can contact us about privacy matters at enquiries@valuationpartners.co.uk.

Information we collect

When you submit our valuation request form or email us, we collect the information you provide, which may include:

• your name, organisation, email address and telephone number;
• what needs to be valued, the purpose, approximate size and any deadline;
• the names of other parties, where you give them for a conflict check;
• any other information you choose to include in your message.

When you browse the site, our hosting provider processes technical information such as your IP address and browser type in order to deliver the website securely. If you accept analytics cookies, we also collect anonymous statistics about how the site is used (see our cookie policy).

How we use your information

• to respond to your enquiry and prepare a proposal;
• to check for conflicts of interest before accepting an instruction;
• to provide our services if you instruct us, under the terms of our engagement;
• to keep the website secure and, with your consent, to understand how it is used.

Our lawful bases

We process enquiry information to take steps at your request before entering into a contract, and for our legitimate interests in responding to enquiries and checking for conflicts. Information processed for an engagement is handled to perform our contract with you and to meet legal and professional obligations. Analytics cookies are used only with your consent, which you can withdraw at any time.

Sharing your information

We do not sell personal information. We share it only with service providers who help us run the website and handle enquiries (such as hosting and secure form-processing providers), under appropriate contractual safeguards, or where we are required to by law. Where these providers process data outside the UK, we rely on recognised safeguards for international transfers.

How long we keep it

Enquiries that do not lead to an instruction are kept for as long as needed to respond and follow up, and then deleted. Information relating to an engagement is kept for the period required by our legal and professional obligations.

Your rights

You have the right to request access to your personal information, and to ask us to correct, erase or restrict it, to object to our processing, and to data portability where applicable. Where we rely on consent, you can withdraw it at any time. To exercise these rights, contact enquiries@valuationpartners.co.uk.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to address your concerns first.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it was last changed.